Providing basic information to your merchants through calls, papers or e mails can be a costly and time-consuming business and can have a negative impact on your customer satisfaction. On the other side, merchants as well have come to expect improved security and easy access to their accounts. In order to provide a better reporting service we developed a Merchant Portal which can be branded to meet your specific needs and enables acquirers to give merchants instant access to real time account information.
The data is securely hosted in a PCI compliant environment, eliminating any need for you to perform maintenance, hire IT staff or perform security audits. The Merchant Portal offers the merchant one single unique location to efficiently access, search and manage information. Consolidated data can be viewed online or imported into spreadsheets and accounting packages for financial analysis. The Merchant Portal is searchable, so merchants can find transactions by authorization code, terminal, transaction date and amount or card type. In this way it is easier to investigate and resolve out-of-balance situations and get up-to-date information on all transactions while reducing the time you spend answering questions. View Tutorials |
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DashboardAllows merchants to quickly view financial and payment processing information on one screen. In addition merchants can easily read customized reports like a trend analysis of deposits over the last 30 days. The Dashboard provides an immediate view of all up to date processing information, including, recently processed transactions, adjustments, chargebacks and bank deposits. |
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StatementsPaperless statements can easily be accessed printed or exported. These important records are always accessible 24 hrs a day. Easy online access and email delivery helps expedite month end reconciliation and puts the management of information back into the merchant’s hands. |
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TransactionsView bank transactions with specific search criteria. Search for authorizations using search criteria, such as authorization date, card number, last four digits of card number, transaction amount, and authorization number. Online authorization reports allow merchants to easily view and monitor all transactions and chargebacks; and if needed, to drill down to uncover specific authorization details. |
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CasesAllows merchants the ability to communicate directly with your staff, reducing phone time and shortening the response window. As merchants continue to communicate through the portal there are increased opportunities for additional sales and programs. |
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IdeasCreates a community of merchants and closes the feedback loop. Widespread issues can be dealt with easily and merchants helping other merchants means less resources dedicated to solving simple problems. |
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LoyaltyHelps merchants maximize profits and encourage repeat business by offering detailed reporting of customer purchasing behavior. |
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ResourcesProvides a multimedia section for training and FAQ’s. Merchants can watch videos and read information so that they can set up equipment, run batches and troubleshoot transactions without having to call. |
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